Terms of Service

These Terms of Service explain the rules for using the Holly & Home website and for booking our home services. Holly & Home Services LLC, doing business as Holly & Home (“Holly & Home,” “we,” “us”), provides these services.

1. Acceptance of these terms

By using this website, requesting a consultation, or booking a service with Holly & Home, you agree to these Terms of Service. If you do not agree, please do not use the website or our services.

2. Our services

Holly & Home provides premium home services for families throughout metro Atlanta, including luxury residential cleaning, bespoke pantry organization, seasonal decor styling and aging-in-place readiness. Every engagement begins with a complimentary consultation, and the plan you receive is tailored to your home, your schedule and your priorities.

• The scope, frequency and price of a service are agreed with you before work begins.
• Descriptions and images on this website are for illustration and are not a guarantee of a particular result.
• The 2-Minute Home Check is a general guide, not a professional inspection.

3. Booking, scheduling and changes

Visits are scheduled with you in advance. Any rescheduling or cancellation terms, and any fees that apply to them, are confirmed with you when you book. Please tell us as early as you can if you need to change a visit so that we can offer the time to another household.

4. Independent licensed contractors

When a project needs a licensed professional, such as plumbing, electrical or structural work, we help you plan it and introduce independent licensed contractors. That work is quoted and contracted directly between you and the contractor. Holly & Home is not a party to that contract and does not perform or guarantee the contractor’s work.

5. Sister companies

LivingConnects and The Eden Root are separate companies that share ownership with Holly & Home. Each provides and bills its own services under its own terms.

6. Your responsibilities

• Provide safe access to your home at the scheduled time.
• Tell us about fragile or valuable items, surfaces that need special care, pets and any hazards we should know about.
• Provide accurate contact details so that we can reach you about your visit.

7. Payment

Fees are agreed with you before services begin and are due as set out in your plan or invoice.

8. Text messages and privacy

If you call us and we miss your call, we may text you about your inquiry as described in our SMS Terms. Consent to receive text messages is not a condition of receiving any service. How we collect, use and protect your information is described in our Privacy Policy.

9. Use of this website

The content of this website, including text, images and video, belongs to Holly & Home Services LLC or its licensors. You may view it for your own personal use, but you may not copy, republish or use it commercially without our written permission. Please do not misuse the website or its forms, and do not attempt to interfere with its operation.

10. Limitation of liability

We take great care in your home. To the extent permitted by law, Holly & Home is not liable for indirect or consequential losses, or for damage that results from conditions we were not told about or could not reasonably see. Nothing in these terms limits any right you have under applicable law that cannot be limited.

11. Changes to these terms

We may update these terms from time to time. Changes take effect when they are posted on this page.

12. Contact us